About
Dual major B.Sc. in Computer Science and Mathematics (Ain Shams University, 2021–2025). Hands-on experience in AI development, full-stack projects, and customer-facing technical support. Passionate about creating impactful solutions through technology.
Projects
AI-Enhanced Learning Assistant
Graduation project integrating T5 NLP model and custom WH-question rules for automated quiz generation. GitHub Repo
Orabi 360 Mobile App
Community-focused app for the Orabi Agricultural Residence, offering booking services, land listings, and a resident hub.
US/Canada/Australia Dropshipping Store
Automated Shopify store targeting international markets with viral products, leveraging AI-driven ads.
Work Experience
Customer Support Representative — Gaming Support
5CA | July 2024 – Present
- Provide in-game customer support and technical troubleshooting for multiple AAA titles.
- Handle account recovery, billing, and escalate to engineering when necessary.
- Maintain high CSAT and meet strict SLA targets.
Customer Service Representative — Walmart Support
Transcom | 2022 – 2024
- Handled customer inquiries for Walmart accounts via phone, chat and email.
- Assisted with order issues, refunds, and account troubleshooting.
- Trained new hires and contributed to internal knowledge base.
Developer & AI Researcher
Freelance / Projects | 2020 – Present
- Built multiple AI-driven projects including a learning assistant and job-application automation tools.
- Experienced with Python, Flask, FastAPI, React, and deploying apps to cloud platforms.
Education
B.Sc. in Computer Science and Mathematics — Ain Shams University (2021–2025)
Skills
- Java
- C++
- Python
- JavaScript
- PHP
- Flask
- FastAPI
- React
Contact
Email: ammaryasserwork1@gmail.com